You can cancel your service plan within the first 30 days for a full refund.
- If you cancel within 30 days you receive a full refund on hosting services only. The money-back guarantee does not apply to most add-on products, such as domains, VPS’s and dedicated servers given the unique nature of their costs.
- If you cancel within 30 days and your plan includes a free domain, Web on Speed will deduct a non-refundable domain fee of €12.50 from your refund. This not only covers our costs, but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
- Web on Speed does not offer any refunds for cancellations that occur after 30 days.
You may request a refund via our live chat service or by email firstname.lastname@example.org